Frequently asked questions
What is Vist Santa Online?
Visit Santa Online is the premiere site to meet with the one and only Santa Claus. Developed to ensure that no matter the circumstances, access to Santa will always be available.
Visit Santa Online was created by one of “Santa’s Helpers” with almost 20 years of professional experience. As well as an assembled team of designers and developers with the sole aim of ensuring you and your loved one have an experience that is as fun and memorable as being in the North Pole seeing Santa in person.
What Do I Need For My Visit?
You must have:
How Long is a Visit?
Each visit is up to 5 minutes long. However, please plan to arrive 5 minutes before your scheduled time to make sure your camera and microphone are working. Time is crucial for Santa. He has a lot to do between now and Christmas.
How Much is a Visit?
Visit Santa Online offers a few options.
How Many Children Can Attend a Single Visit?
In order to have enough interaction time and make each child feel special we recommend your visit only include up to 3 children from your home.
Can I Split My Visit with Another Household?
Unfortunately, we can only accommodate one household at a time.
Is There an Age Limit to Visit with Santa?
Nope! Like the song says “… kids from 1-92.”
Can I Personalize My Visit?
You’ll be able to provide Santa with all the information needed when you book your visit with Santa. Such as, what they want for Christmas, their elf on the shelf’s names, pet names, things that deserve praise (ex: school work) and things could use improvement (ex: brushing teeth). We know how impactful it can be for this type of information to be relayed through Santa. Depending on how many children are on the visit Santa Will try to include as much of the informantion you provide as possible.
Will I Receive a Recording of My Visit with Santa?
Yes! You will receive a memorable souvenir video of your visit with Santa to keep and share with friends and family free with your visit!
Why Do You Need My Address?
Santas knowledge of where you live is just another aid in forging a solid belief in the minds of children. Knowing that Santa "knows" where you live can be very impactful.
How Early Do I Need to Log on for My Visit?
We suggest that you log on at least 5 minutes before your session to make sure your video and sound are working properly. We will connect you with Santa as soon as possible.
What Happens if I Miss or Cancel my Slot?
Christmas time can be very busy for everyone. And we understand things happen.
Will a Laptop Camera Be Suitable?
A laptop, desktop, or iPad will work. A mobile phone would be the least desirable option.
Tips for the Best Experience!
You know your child’s schedule best. Book your time accordingly. The better rested and fed your child is, the better the visit will be.
Can I schedule Santa for a large group or corporate event?
For more information on rates and availability.
When is Santa's First and Last Visit?
Santa begins his visits on November 26th, and will be available to meet until December 24th at 4:30 pm. EST, when he'll finish loading up the sleigh.
It's Past My Appointment Time And Santa's Not Here?
Santa is a professional at time managment. After all he does get around the world in one night. However, on some occasions he might be running a miniute or two late. Don't worry! He'll be right with you.