Frequently asked questions

What is Vist Santa Online?


Visit Santa Online is the premiere site to meet with the one and only Santa Claus. Developed to ensure that no matter the circumstances, access to Santa will always be available.

Visit Santa Online was created by one of “Santa’s Helpers” with almost 20 years of professional experience. As well as an assembled team of designers and developers with the sole aim of ensuring you and your loved one have an experience that is as fun and memorable as being in the North Pole seeing Santa in person.




What Do I Need For My Visit?


You must have: -A computer, tablet, or video capable smart phone. (For best results we don’t recommend a phone) -The Zoom app. We aim to make your experience unlike anything you have experienced on Zoom before. You will feel like you are visiting with Santa in the North Pole! -High-speed internet. Whatever you experience on other video conferencing platforms will be similar to what you’ll find with us.




How Long is a Visit?


Each visit is up to 5 minutes long. However, please plan to arrive 5 minutes before your scheduled time to make sure your camera and microphone are working. Time is crucial for Santa. He has a lot to do between now and Christmas. With so many children to see even just a minute late backs up the whole operation. If you are 2 minutes late you will not be able to join the visit out of fairness to the other children waiting. Personalized recorded Santa visits are usually between 2 and 3 minutes long depending on how many children you have.




How Much is a Visit?


Visit Santa Online offers a few options. Pre-recorded video message- $10 Personalized pre-recorded video message-$15 Live virtual visit with Santa-$25 For corporate events & large gatherings please send a message to: Santa@visitsantaonline.com




How Many Children Can Attend a Single Visit?


In order to have enough interaction time and make each child feel special we recommend your visit only include up to 3 children from your home. Santa requests you schedule an additional visit if you have over 3 children.




Can I Split My Visit with Another Household?


Unfortunately, we can only accommodate one household at a time.




Is There an Age Limit to Visit with Santa?


Nope! Like the song says “… kids from 1-92.”




Can I Personalize My Visit?


You’ll be able to provide Santa with all the information needed when you book your visit with Santa. Such as, what they want for Christmas, their elf on the shelf’s names, pet names, things that deserve praise (ex: school work) and things could use improvement (ex: brushing teeth). We know how impactful it can be for this type of information to be relayed through Santa.




Will I Receive a Recording of My Visit with Santa?


Yes! You will receive a memorable souvenir video of your visit with Santa to keep and share with friends and family free with your visit!




Why Do You Need My Address?


Santa will be sending your young one a birthday card as a surprise.




How Early Do I Need to Log on for My Visit?


We suggest that you log on at least 5 minutes before your session to make sure your video and sound are working properly. We will connect you with Santa as soon as possible.




What Happens if I Miss or Cancel my Slot?


Christmas time can be very busy for everyone. And we understand things happen. However, as Santa is so busy at this time of year we are unable to issue refunds for missed time slots or cancelled appointments.




Will a Laptop Camera Be Suitable?


A laptop, desktop, or iPad will work. A mobile phone would be the least desirable option.




Tips for the Best Experience!


You know your child’s schedule best. Book your time accordingly. The better rested and fed your child is, the better the visit will be. How to make the video look good on your end: - Frame yourself from your shoulders up. - Make sure you are seated in a brightly lit room. - Feel free to add a festive background too if you wish. - Avoid a window or light directly behind you or to the side of you so you aren’t in shadow. -As the adult, you too can dress festively a screen shot. If everyone is dressed in their Christmas best, the screenshots can come out very well.




Can I schedule Santa for a large group or corporate event?


For more information on rates and availability. Email Santa@visitsantaonline.com




When is Santa's First and Last Visit?


Santa begins his visits on November 24th.* and will be available to meet until December 24th at 5 pm. EST, when he'll finish loading up the sleigh. *Santa will only be available on November 26th (Thanksgiving) after 4 pm EST.